Requiring a Pre-Authorization for Specific Procedures

Occasionally, insurance companies require you to submit a pre-authorization for a procedure before the work is completed. Because these requ...

Splitting Payments by Family Members

With Dentrix G6, you can split payments by provider and by family member. If you use these split payment options, you can post a single paym...

Avoid Claim Denials by Including Remarks for Unusual Services

By including a brief narrative on insurance claims that describes unusual procedures or services that you have performed or provides clarifi...

Why Don’t My Insurance Estimates Match the Estimates Dentrix Calculates?

One of the questions that often comes up in customer service phone calls is: "Why don’t the estimates I calculate by hand match the est...

Updating Deductibles Met and Benefits Used Mid-Year

Patients often come to your practice mid-year when they have met part or all of their deductible or used part or all of their maximum benefi...

Updating Office Fees using the Automatic Fee Schedule Changes Utility

Now that the busy holiday season and the start of the new year is over, it may be time to update the fees you are charging for procedures. W...

Deleting Unused Insurance Plans in Dentrix

It happens. You are entering insurance information in Dentrix for a new patient, and as you scroll through the list of carrier names one cat...

Understanding the Ledger Display - Updated for Dentrix G6

A couple of years ago we did a post on Understanding the Ledger Display, and it has remained in our top 3 most popular posts ever since! But...

Dentrix Notes Part IV: Insurance Notes

For the last three weeks we've been talking about different areas within Dentrix where you can keep notes. This week we'll focus on ...

Catch Unsubmitted Claims with the Insurance Claims to Process Report

It's the end of a busy day. You've been checking patients in and out, taking payments, filing insurance claims, answering phones, an...

Just the Way They Like It--Customizing Insurance Claim Forms

Some insurance companies require specific adaptations to an otherwise standard form. In Dentrix, the Claim Setup dialog box allows you to se...

What Are You Waiting For? Finding Unreceived Preauthorizations

One of the questions frequently seen by our support team recently asks, "Is there a report we can run that tells us which insurance pre...

Find the Patients Attached to Each Insurance Plan in Dentrix

At times you may need to see a list of all patients assigned to an insurance plan in Dentrix. This information can be found by running the I...

Quickly Finding Previously Viewed Patients

During the course of a work day you may select hundreds of patients within Dentrix. When selecting a patient, there is a section of the Sele...

Preventing Procedures from Being Billed to Insurance

Did you know you can set up procedure codes so that by default they are not billed to insurance? That way, when you post that code it won’t ...

How to Send Insurance Claims Electronically

Sending claims electronically speeds up the process of getting the claim to the insurance company so that your office can get paid faster. W...

Dunning Messages

Dunning messages are automatic payment reminders that print on a billing statement based on an account's aged balance. Dentrix includes ...

Dealing with Interruptions When Using the Batch Insurance Payment Entry

In a previous post we outlined the process for entering a batch insurance payment.  But did you know that you can "pause" in the m...

Understanding How the Fee Schedule is Used in Dentrix

The Fee Schedule is the basis of the insurance estimate calculation. Patients can be assigned a fee schedule in one of three ways: By provid...

Finding the information you need on the Insurance Aging Report

Unless you are looking at an individual patient's Ledger, there is no way of knowing whether an insurance claim has been paid, or if the...